Today we are debuting something really special.
About a month ago my sweet Roberto dropped my Clásico tall mug, which subsequently cracked in half.
I was devastated.
Not just because it sucks when things break, but because I literally use it every.single.day.
My first thought was, "I need to get a new one, stat."
Obviously, I'm at a unique advantage and can get my hands on a new mug in no time, but it got me thinking...
We need to make it just as easy and painless to get a replacement for you as it was for me because, well, shit happens.
Please excuse my french.
And so we came up with the Shit Happens Policy.
Here's the deal.
If any Azulina product breaks we'll give you 30% off and free shipping on the replacement. It doesn't matter how or why it broke--we'll get you a new one pronto.
All you need to do is take a photo of the broken item, tell us what product it is (in case we can't easily tell the dimensions from the photo) and send along a note to our customer service team (<<< click that link).
It's easy, it's painless and it's not a big deal. Shit happens, y'all.
Have a wonderful day!
Con Mucho Amor,
Founder, Azulina Ceramics